The app shows the alert "App version out of date. If that didn't help, please send us the Diagnostic Data on all your devices. Duplicate the documents, then delete the originals and remove them from the Trash.Open those documents one by one to see if the icon goes away and the document starts syncing again.This might indicate a sync problem with those specific documents. The app isn't syncing and I see cloud icons with "!" on many document thumbnails in the library. If you've been using auto-backup, you can also look in the auto-backup folder for those files. If you open device Settings > Apple ID > iCloud > iCloud Backup and see that "Last successful backup" shows a time earlier than this incident, please restore from that iCloud backup as soon as you can. Unfortunately, there isn't much we can do here, but you can try restoring your iPad from a device backup. deleting the app or resetting the device while iCloud sync is working). If you still have a lot of iCloud space but those documents remain greyed-out with no iCloud icons on them, they likely became corrupted due to interrupted syncing (e.g. If you see cloud icons appearing on the greyed-out documents, simply wait until the icons are gone.Enable Use iCloud to Sync Documents in Goodnotes Cloud & Backup Settings again.On Mac: right-click the app icon on the Dock and choose Quit. On iPad/iPhone: long-press the app icon > Show All Windows, then swipe up on each of the minimized windows. Disable Use iCloud to Sync Documents in Goodnotes Cloud & Backup Settings.Please leave the app running for a while, especially if you have a large library, and those documents should become accessible. If you see cloud icons on the greyed-out documents, they are being downloaded from iCloud. The app shows greyed-out documents in the library If syncing is still slow or stuck after a long time, please send us the Diagnostic Data on all your devices. That said, because of the many contributing factors mentioned above, especially if you have a huge library on the first device, it might take hours to see all the documents on a second device. Ideally, iCloud sync has very small delays and you should see new changes on your other devices within seconds. I've just turned on Use iCloud to Sync Documents in the app on a second device, but I don't see all my documents there. The app has been syncing properly to iCloud from my device. If none helped, please see the specific cases below. AdGuard, Eero Secure, Netskope, if you or your company happens to be using them.
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