It often sounds like sympathizing or consoling: Reassuring someone isn’t the same as listening. Probing is when questions are asked to gather facts or press for more information.Īsk clarifying questions respectfully, avoiding interrogations that can feel intrusive. Considering the following, it can also serve as a threat. Warning is an act which involves pointing out the risks or dangers of what someone is doing. Instead of dictating or commanding, try open-ended questions that encourage exploration. Go right back there and tackle the problem!. Instead, we strive to develop a nuanced understanding of their limitations and learn to choose them consciously, with the speaker's needs at the forefront.ĭirecting involves telling someone what to do, as if giving any of the following order or command: Ultimately, the goal is not to eradicate these responses entirely – there are times and contexts where they can be appropriate. We'll examine the subtle nuances of directing, advising, and persuading, and uncover the hidden dangers of seemingly harmless actions like agreeing and reassuring.
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